Execution Date: 2021.10.19
Hello. This is Hivis (hereafter ‘the company’), prioritizing your health.
The Link soft service refund policy (hereafter ‘this policy’) contains information regarding the refund criteria related to the use of the Link soft service. Please make sure to check before using the Link soft service.
1. link zone pass
Payment and Cancellation
1-1. Billing Cycle
Charges for the Link soft service membership and any other charges associated with your use of the service (e.g., taxes, transaction fees, etc.) will be billed to your registered payment method on the billing date shown on the 'Account' page. The billing cycle depends on the type of membership selected when you signed up for Link soft. In certain situations, such as if your registered payment method can't be processed or if a paid membership starts on a non-existent date in a given month, or if you change the type of membership, your billing date may change. You can visit the Link soft website and click on the 'Billing Details' link on the 'Account' page to check your next billing date. If you joined Link soft using a third-party account as your payment method, you can check your Link soft membership billing information in that third-party account.
1-2. Payment Methods
To use the Link soft service, you must provide one or more payment methods. You are responsible for any unpaid amounts. If a payment is not processed successfully due to expiration, insufficient funds, or for any other reason and you do not cancel your account, we may suspend your access to the service until we successfully bill a valid payment method. Some payment methods may charge you foreign transaction fees or other fees related to processing your payment method. Local taxes may vary depending on the payment method used. Please check with your payment method service provider for details.
1-3. Updating Payment Methods
You can update your payment methods by going to the 'Account' page. Link soft can also update your payment methods using information provided by your payment service providers. If you update a payment method, you authorize Link soft to continue to charge the applicable payment method(s). You authorize Link soft to bill any other payment method linked to your account if your primary payment method is declined or is no longer available for payment of your membership fee.
1-4. Cancellation
You can cancel your Link soft membership at any time, and you will continue to have access to the Link soft service through the end of your billing period. Except as explained in these Terms 1.5. or if a refund is required due to Link soft's fault, we do not provide refunds or credits for any partial membership periods or unwatched Link soft content. To cancel, go to your 'Account' page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. However, if you request cancellation in accordance with Terms 1.5., your account will close immediately. The timing of the closure of your account can be checked by clicking on 'Billing Details' in the 'Account' page. If you joined Link soft using a third-party account as your payment method and wish to cancel your membership, you may need to do so through that third party, such as by visiting your third-party account and turning off auto-renewal, or by canceling the membership through that third party directly.
1-5. Cancellation
If you cancel your Link soft membership within 7 days of your billing date without using the Link soft service, you can request a full refund for the membership fee charged for that billing period.
1-6. Prices and Membership Changes
Link soft may change its service prices and memberships. Link soft will notify you of any price changes and membership changes, including their effective dates, and obtain your consent. If you do not agree to the changes, you may cancel your Link soft membership.
2. Link zone course pass
Refund Request Date
Refund amount
3. Product
Refund Request Date
Refund amount
Before LinkO ships out
The entire payment amount
ο The refund process for a product will proceed after the product is confirmed undelivered or returned.
ο If the product's contents differ from what was displayed or advertised, a refund is possible within three months from the date of receipt or within 30 days from the day you realized or could have realized this fact.
ο Refunds cannot be requested in the following cases:
- If the product is lost or damaged due to reasons attributable to the member
- If the product's value has significantly decreased because the member used or partially consumed the product
- If the product's value has significantly decreased over time making it difficult to resell
- If the packaging of a replicable product is damaged
- If the digital content product has already been provided
- If the company has pre-notified and received agreement that refunds for individually produced products according to orders may be restricted
- In other cases prescribed by relevant laws or terms and conditions
4. Subscription Service
Classification
Refund amount
The entire payment amount
No refunds
The subscription service period will be announced on the individual product information page.
4. Subscription Service
There might be additional personal information collected for the users of specific services within Linksoft, especially during events or sweepstakes applications. If additional personal information is collected, users will be informed and asked for consent about 'the types of information collected, purposes for collecting and using the information, and the retention period' at the time of collection.
5. Other Information
5-1. The additional usage period (bonus period) provided free of charge by the company in relation to marketing, events, etc., does not affect refunds.
5-2. The company may deduct financial transaction fees, taxes, and public charges when refunding.
5-3. The company may refuse a refund according to terms and policies if the member violates relevant laws or terms of use.
5-4. In the case of combined products, the refund conditions are based on each component product (service), and notifications are provided on individual product information pages.
6. Revision of Policy
6-1. The company can amend this policy within the limits that do not violate the 'Act on the Regulation of Terms and Conditions', 'Electronic Commerce and Consumer Protection Act', and other related laws.
6-2. If the company amends this policy, we will inform the members electronically 7 days before the effective date, specifying the main amended contents and the effective date. However, if the content is unfavorable to the members, we will notify you 30 days before the effective date. If you have any inquiries related to LinkO services, please contact our customer service center (Main number: 070-9028-3943 / Weekdays 10:00~17:00).